At Providence, working as a Patient and Family Advisor contributes to a process of continually improving health care for you, your family and your community.
Being a Patient and Family Advisor means:
- Sharing your knowledge, skills and perspectives to improve patient experiences
- Attending PFAC meetings and workgroup sessions for designated projects and partnering with other stakeholders in the Providence community
- Recognizing that Providence is a complex organization serving multiple constituencies in a diverse world
How do we engage our Patient and Family Advisors?
Patient and Family Advisor Council meetings focus upon various initiatives, programs and activities that inform and enrich the delivery of health care services, consistent with the Providence Mission. Various members of the Providence community present information at these meetings, and the Council members themselves may share successes, ideas and challenges.
Workgroups and projects
These allow Patient and Family Advisors to contribute in:
- Reviewing patient and family education materials
- Participating in focus groups
- Work on standing operations committees
- Contributing to larger-scale, longer-term projects
Patient and Family Advisory Council accomplishments
- Regional readmissions reduction
- Patient room whiteboard review
- Emergency department play area for children
- Waiting room principles and standards
- Joint replacement pre-op education materials
Who are we looking for?
- Have been a patient or have a family member who has been a patient
- Understand and believe in the Providence Mission
- Can listen, inquire, analyze and synthesize concepts and ideas
- Respect others and differing opinions
- Can work well with a variety of individuals in a variety of roles
Patient and Family Advisors are asked to participate for 2-6 hours per month. Depending upon specific project requirements and timelines, this often will increase for the duration of the project.