Providence Cancer Institute Coronavirus Updates

microscopic image of coronavirus

Find information about coronavirus (COVID-19), including how to protect yourself, what to do if you feel sick, and signs and symptoms here.

Supporting you during COVID-19

Although testing capacity is increasing in Oregon, our supply of PPE is improving, and the number of newly diagnosed cases is declining, COVID-19 is not going away anytime soon. It is important that we keep seeing you for your regularly scheduled visits and that your care is not delayed during this difficult time.

We are here to support you and safely continue in-person visits in our clinics, as well as telephone visits and virtual visits from your home.

What patients and caregivers should know before visiting a Providence facility

We are open for patient care. If you experience a fever, cough, runny nose, or shortness of breath, contact your health care provider before your appointment.

All patients and visitors will receive a screening for COVID-19 symptoms when entering Providence hospitals. Everyone, including employees, will have their temperature checked at the door when entering Providence hospitals. Cancer patients with elevated temperatures will be allowed to enter because this is a typical side effect of cancer treatment. Visitors with elevated temperatures will not be allowed in the building. You will be asked questions related to symptoms or if you’ve had contact with someone who has a suspected or confirmed case of COVID-19.

Updated visitor restrictions for Providence Cancer Institute clinics

Providence Cancer Institute cares for a high number of patients whose immune systems are impacted by cancer treatment. With the outbreak of the COVID-19 virus, we are taking every precaution to ensure your health and safety, including:

Visitors are not allowed in clinics with patients in order to comply with social distancing guidelines. Patient caregivers can assist patients to the clinic location and return when the appointment is over.

We are limiting the number of people in our hospitals, including in waiting areas, for everyone’s safety. Visitors are asked to wait off-campus and return only to pick-up patients.

Temporary changes affecting some of our clinics

  • New patient visits will continue to take place at all clinic locations in-person or virtually.
  • PCI Newberg Clinic is open for provider visits Monday through Thursday. Infusion visits can currently be scheduled on Tuesdays or Thursdays. The clinic will be closed on Fridays from May 22, 2020 – August 7, 2020. Patients will be able to reach the clinic by phone on Fridays.
  • All patients will be notified prior to their appointments regarding changes that impact their care location.
  • New patient visits will continue to take place at all four clinic locations in person or virtually.
  • All integrative medicine clinics are open for virtual or in-person visits as of May 18, 2020. Per the Oregon State guidelines, massage services currently require a prescription from a referring provider who deems the massage medically necessary.
  • Transitions locations are open by appointment only. Patients may call us at 503-215-8998 to schedule an appointment.

What we’re doing to protect patients and staff

  • All staff, patients, and visitors are asked to wear masks at all times.
  • Providence staff are reaching out to every patient prior to their appointment to screen them for symptoms.
  • Some patients will be given the option to meet with their physician for a telephone or virtual visit.
  • Infusion room chairs are placed six feet apart to comply with the social distancing requirement.

Frequently asked questions

Are classes, support groups and events still being held?

  • In an effort to reduce visitors and in-person gatherings at our hospitals and clinics, we are canceling in-person classes and support groups until further notice.
  • Providence patients can access oncology social work support or peer support by calling 503-215-6015.

Which patient areas are closed?

  • The Jill Lematta Learning library is currently closed to patients.
  • Cafeterias are open to patients and caregivers, but not visitors. Many tables have been removed to allow for six feet of space between them.

Should patients bring their own masks to appointments?

  • At this time, Providence Cancer Institute patients are welcome to bring their own mask to their appointment. Otherwise, Providence will be able to provide you with one.

Should patients travel to Providence Cancer Institute?

  • If you are not in active treatment, we do not recommend you travel to Providence Cancer Institute for treatment consultation or research study enrollment.
  • Research shows that older adults, cancer survivors, and individuals with weakened immune systems are more vulnerable to COVID-19. You may wish to read more information and recommendations from the CDC.

Where can I get more information?