Providence Portland's Epic go-live the smoothest yet

Michael Phillips, M.D., and Steve Bunnage, M.D.
Physician champions

March 8, 2013
Providence Portland Medical Center has successfully transitioned to Epic, and we couldn’t have done it without our incredible team of physicians and professional staff. We are thankful for their hard work over the past few months. Some statistics:    

  • Nearly all medical staff completed training and had access at the time of go-live.
  • More than 450 of providers attended the provider optimization workshops. Wow!
  • Our CPOE rate has been above 85 percent since go-live, and several departments have hit 100 percent.
  • In the first week, 1,627 trouble tickets were opened across PPMC and 33 clinics and outpatient departments; 77 percent have been closed.

To put these numbers in perspective, this is the highest number of providers who have attended a provider optimization workshop, the highest percentage of electronic orders at this stage and the lowest number of trouble tickets compared to similarly sized hospitals.

We’ve seen amazing levels of support, great attitudes from all involved and a real “can-do” spirit among clinicians.

Those who have experienced other Epic go-lives, both at Providence and other health systems, have said this is the smoothest implementation they have seen. Clearly, it was worth the wait.

That said, there are difficulties ahead. As we use Epic more extensively, we will find things that don’t work the way we’d like them to. We’ll identify improvements that need to be made.

Over the next five months, six more Providence hospitals in Oregon will move to Epic. In the years ahead, we will strive to optimize the system to meet our needs and adhere to evolving best-practice standards.

We, along with the medical staff leadership of PPMC, would like to thank each of our clinicians for their support during this go-live.