Pharmacy Services FAQs

Common Questions & Answers

When are we open?

  • Our work hours are Monday - Friday 7:00 a.m. - 7:00 p.m. PST. We are closed on Saturday and Sunday and all major holidays. Call us during work hours with any questions.

How do I order my medicine?

  • Your doctor can electronically order or fax most new medicine orders to us at (503) 215-8455. Some medicine cannot be ordered by fax.
  • Your doctor can call us at (503)215-4633 ext. #4 or (800)772-7053 ext. #4.
  • State law allows the pharmacy to give you a generic medication that doesn't cost as much.
  • If the pharmacy is unable to fill the order, we will let you know.

How can I pay for my medicine?

  • Providence Health & Services accepts all major credit cards, check, cash, or money orders. If you are mailing your payment, please do not mail cash. Please call the Providence Business Office for any questions.

          Providence Business Office
          P.O Box 5936 B, Portland, OR 97228-5936
          Business Office Phone: 503-215-4731
          Toll Free: 1-855-367-1340

  • The cost may change depending on the amount of medication that is ordered.
  • Your prescription will be filled for the amount of medication that your physician orders.
  • If you have Medicare Part D drug insurance, the cost can change due to your deductible, initial co-pay, and total out-of-pocket expense.

How much will my medication cost?

  • Medication costs will change due to your insurance.
  • Drug pricing can change daily so final co-pay cost cannot be made until your claim is processed. You can call the Member Services phone number on your insurance card to get current information.
  • If you are unable to pay for the cost of your medicine, we will work to find co-pay assistance for you.

How long does it take to get my medicine?

  • When we get an order, we will call you within 24 hours.
  • If our pharmacy can't provide your medicine, we will call you and your doctor within 24 hours. The order will then be sent within 48 hours to a pharmacy that is able to fill the order.
  • Some medications need approval and will take longer before they can be paid for by your insurance and filled. Once approved we will do our best to avoid any gaps in coverage.
  • Medicine is mailed via FedEx, UPS, or a hired delivery service. Some medicine must be shipped quickly because it needs to be kept cold or may have special instructions. If you need your prescription right away please call us.
  • Medicine is sent Monday through Thursday for next day delivery. We do not charge extra for this service.
  • Some packages will require your signature when delivered. We will work with you and select the best day and time to meet your delivery needs.

Do I need to return the paperwork that comes with the medicine?

  • Yes, the Consent document does need to be signed and returned to us. The other paperwork is for you to keep for your records.

How do I refill my prescription?

  • Pharmacy staff will call to schedule your refill order three days to a week before you should run out of medication. If you need it refilled earlier than that, please call the pharmacy.
  • After business hours please leave a message on our 24 hours Refill Message Line at 1-800-793-3158 and include the following: name of medicine, your first and last name, delivery date & address, date of birth, and a daytime phone number.
  • Please remember to call us with any insurance, address or health changes.

What is the Patient Management Program?

  • The Patient Management Program is for patients with for following illnesses: rheumatoid arthritis, psoriatic arthritis, Crohn's disease, multiple sclerosis, hepatitis C and some types of cancer. You can sign up for the program if you have an illness that qualifies and may cancel at any time. This is a free service.
  • Pharmacists help answer any questions you have with your medicine. They can help you to understand your illness, how much medicine you should take and at what time. They will also let you know about any possible reactions and talk to your doctor if they need to.
  • The benefits of this program are to help you to handle medicine reactions, improve your health, understand your illness, what medicine you should take and the importance of taking your medicine properly. When we have to call and talk to your doctor, the pharmacist will have all the information needed to help make a good decision regarding what is best for you as the patient.
  • The limitations of this program are dependent on you as the patient. You must be willing to follow the directions of your doctor and pharmacist, take your medicine as directed, and be willing to talk about the details of your illness, and medical history with your pharmacist so he/she can understand your situation.
  • Please let your doctor know you are a patient of Providence and have signed up in their Patient Management Program. A good relationship between your doctor and your pharmacist will benefit everyone involved in your care.
  • To contact the Patient Management Program, please call the Pharmacy at (503) 215-4633 ext. #4.

How can I safely dispose of my medications?

How do I contact you?

  • Please call us at (503) 215-4633 ext. #4 if you have any questions. If you have any reactions to the medication you were given, please contact your ordering doctor or your pharmacist.
  • Or see our locations