Customer Service

Providence Resource Line: 503-574-6595

Local: 503-574-6595
Toll-free: 800-562-8964
TTY: 800-735-2900

Hours of operation

Monday - Thursday: 8 a.m. - 6:30 p.m.
Friday: 8 a.m. - 5:30 p.m.

Assistance & information provided

  • Selecting a doctor
  • Health services
  • Registration for childbirth & health classes

Providence Hospitals & Clinics: 503-215-4300

Local: 503-215-4300
Toll-free: 877-215-7833
TTY: 503-867-5309

Hours of operation

Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 1 p.m.

Send a message

Providence Health Plan: 503-574-7500

Providence Health Plan
P.O. Box 4327
Portland, OR 97208-4327

Local: 503-574-7500
Toll-free: 800-878-4445
TTY: 711

Hours of operation

Monday - Friday: 8 a.m. - 5 p.m.

Customer support provided

  • Benefits, claims, eligibility, premiums
  • Finding a doctor in your plan

Send a secure message via myProvidence

myProvidence: 503-216-6463

Local: 503-216-6463
Toll-free: 877-569-7768

Hours of operation

Monday - Friday: 7 a.m. - 6 p.m. Pacific time

Customer support provided

  • Managing your online Providence Health Plans member account

Send a secure message via myProvidence

MyChart: 833-395-2035

Toll-free: 833-395-2035

Customer support provided

  • Sending secure messages to your doctor

Go to MyChart

Who is calling from 855-367-1341?

Providence Health & Services offers pre-registration to our patients to verify demographic and insurance information prior to their hospital visits. Many of our patients can expect a call up to two weeks in advance of their appointment, but sometimes as near as the day prior to service depending on scheduling time-frames.

Calls take between two and five minutes on average to complete, and the information provided must be validated every 90 days for most services.

The Central Access Services Pre-Registration team looks forward to serving you.