Understanding Your Bill

Understanding your billProvidence Health & Services issues separate bills or statements for hospital services, clinic services, home services, and certain professional services. In addition, some tests, services or treatments done at the hospital may involve physicians who are not Providence employees; these physicians will bill you separately for their services. In some cases, you may not actually receive care directly from the physician involved. Examples of these physicians include pathologists, radiologists, cardiologists, anesthesiologists and other specialists who submit separate bills. If you have questions about these bills, please call the number printed on the statement in question.

The list of Providence statements include:
  • Providence Physician Billing Statement
  • Explanation of Charges
  • Monthly Statement
These statements may be generated by the:
  • Hospital
  • Lab
  • Clinic
  • Physician

Providence Physician Billing Statement

See a billing statement example. This type of statement is provided for most clinic visits.

If your insurance company contracts with Providence Medical Group, we will send you a statement after your primary insurance has processed your claim.
If your insurance company does not contract with Providence Medical Group, we will send you a statement at the same time we mail a claim to your insurance company.
If you do not have insurance and did not pay in full at the time of service, you will receive a statement within approximately 30 days of your visit.

Your first statement will list the services we provided, plus any payments and adjustments applied to your account. The amount you owe is listed in the red box and is due within 20 days of the statement closing date. You will receive a statement approximately every 30 days until the balance is paid in full. Each subsequent statement will reference any previous balance owing along with an itemized list of any new charges.

Explanation of Charges

Hospital-based services and limited clinic visits

See an explanation of charges example. This summary lists the services provided and their associated costs. It will be sent following your visit and will be specific to that visit.
  • If you provided us with health insurance information, no payment is required when you receive the summary; it is informational only.
  • If you do not have health insurance, payment is required within 20 days of the date printed on the statement.
  • If you would like to see a more detailed listing of each service provided and the associated dollar amount, please call or e-mail Customer Service to request an itemized statement.

Series summary

A "series summary" captures ongoing or continued services, such as physical therapy, rehabilitation services, oncology services, etc. We will send you a summary each month to explain any new charges, payments, or adjustments to your account.

Monthly Statement

Hospital-based services and limited clinic visits

See a monthly billing statement example. This statement will be sent approximately every 30 days after you receive the Summary of Services, as long as there is an outstanding balance on your account. If you have insurance, the statement will list any payments or adjustments made. If your insurance company has paid its portion, your statement will indicate the amount you owe.