Providence Health Plan Billing
Online Premium Payment: Frequently Asked Questions
The following questions and answers may address your concern or question, however, please refer to your Individual and Family Plan or Portability contract for complete details about premium payment. If you have additional questions, call Membership Accounting at 503-574-5791 or 1-888-816-1300, Monday through Friday, 8 a.m. to 5 p.m.
Important information about premium payment:
What types of payment are acceptable for premium payment?
- If your credit or debit card expires, call Membership Accounting immediately to update your account.
- If you require changes to recurring payments, call Membership Accounting to update your account.
- If you schedule recurring payments, it is the policyholder’s responsibility to ensure payment is being processed every month.
- If your premium payment does not process correctly in our online system, please reenter the information first. If additional errors continue, contact your bank or credit/debit card company.
We accept debit or credit cards with a Visa or Mastercard logo to make your payment.
Is there a fee when I pay my premium online?
No. Online premium payment is provided at no additional charge.
Can I stop receiving paper statements?
No. We are required to send all policyholders a premium statement via US Mail every month. If you have scheduled recurring payments, a message will appear on your invoice.
Can I pay for more than one month at a time?
Yes. You can prepay your premium for up to a year in advance. It is the policyholder's responsibility to monitor the balance on their account.
Can I make a partial payment?
Yes. Please note that full premium payment must be received prior to due date in order to ensure your health insurance coverage is not disrupted.
Can I make an online payment on the last day before my due date and not lose my coverage?
Yes, however we suggest you schedule your payment for at least 3 business days before the actual payment date.
If I make a payment on a Saturday, Sunday or federal holiday, when will it post to my account? Your payment will be posted the following normal business day.
Why did I receive a delinquency notice if I have scheduled recurring payments?
If you scheduled your premium payment after the due date listed on your invoice, you may receive a delinquency notice. If you have made your payment, please check with your bank to ensure your payment was processed. If your bank has processed payment you may disregard the notice.
Why isn't my payment reflected on my invoice?
You may have scheduled your premium payment on a day after Providence processes and mails invoicing statements, therefore payment may not be reflected on your invoice. Make sure to print and save you Payment Confirmation page as proof of payment.
How do I stop recurring payments from my credit/debit card?
You may email Membership Accounting at PHPIndividualplan@providence.org
for Individual Plan members or PHPPortability@providence.org
for Portability Plan members or call Membership Accounting at 503-574-5791 or 1-888-816-1300, Monday through Friday, 8 a.m. to 5 p.m.
How do I switch payments to a different credit/debit card?
This service is not available online. Call Membership Accounting at 503-574-5791 or 1-888-816-1300, Monday through Friday, 8 a.m. to 5 p.m.
If policy is in a name other than my own, can I still make a premium payment on that policy? Yes, use the correct subscriber number as it appears in the monthly invoice. The subscriber number is located below the subscriber name.