Providence Medical Group works with a group of 13 patients and family members of patients to improve how we care for patients who represent the patient and family voice, and together with providers, administrators and staff, help improve health care experiences for our patients and families.
What do Patient and Family Advisors do?
These are some of the council’s projects and accomplishments
Leaders praise the council
“The advisory council is making amazing accomplishments. We need to have all our providers exposed to what they’re telling us, because it’s transforming how we think about the care we provide.”
– Benjamin LeBlanc, M.D., chief medical officer, PMG ambulatory quality
“When it comes to our Providence vision, I don’t know if we always thought of it from the patient’s perspective. The council impacts how we think about and communicate with patients and families. The council’s work is touching thousands of lives.”
– Greg Van Pelt, Oregon Region chief executive
“When we hear that a policy or signage isn’t working for patients, we need to be willing to change it. With our support, the council has really taken ownership of the after-visit summary report, and is championing it with physicians and patients. I encourage all clinical areas at Providence to listen to the voice of their patients and customers, because it will improve care and raise patient satisfaction.”
– Cindy Klug, PMG division director of education
To be a Patient and Family Advisor volunteer, you must be:
If you are interested in volunteering with Providence Medical Group Patient and Family Advisory Program, please contact us.
Patient and family-centered care at Providence Medical Group
Read how one patient became a Providence Medical Group advisor.
Sam Weiss, Providence Medical Group Patient and Family Advisory Program member, shares tips for getting the most out of your next doctor's appointment and talks about the benefits of the after visit summary.
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