Telemedicine FAQs

How much does Providence Telemedicine Network cost?
There is no fee for nonprofit hospitals to access stroke services through Providence Telemedicine Network. Fees may vary for additional telemedicine services.

How much does the specialist’s consultation cost the network hospital?
There is no fee-per-consultation for hospitals subscribed to Providence telestroke services. Fees may vary for other telemedicine services.

How does billing work?
The consulting specialist may bill the patient or the patient’s insurance for the consultation. Your network hospital will bill for emergency department care as usual.

What are the Medicare and Medicaid reimbursement policies for Providence Telemedicine Network?
State law requires that all Oregon health benefit plans reimburse providers for appropriate services provided through telemedicine.

How does the telemedicine system protect patient confidentiality?
Telemedicine is HIPAA-compliant. Site personnel are responsible for obtaining normal patient care consent and HIPAA documentation. Providence uses a HIPAA-secure virtual private network when transmitting any patient health information.

How quickly can I get a consult?
Providence stroke experts are available 24 hours a day, seven days a week for telestroke consults, and usually respond within five minutes. Please see enclosed program sheets for details on other services and contact information.

What happens if the telemedicine equipment fails?
In that unlikely event, technical support is available 24 hours a day. If technical issues cannot be resolved
immediately, the consulting physician will complete the consultation over the phone.

Is your goal to transfer as many patients as possible to Providence?
No. On the contrary, our goal is to partner with network-hospital physicians and staff to keep patients in their local hospitals whenever possible. Telemedicine often is a method for rapidly triaging your patients and meeting the most up-to-date treatment guidelines.

Am I obligated to send my patient to a Providence hospital?
No. Using Providence Telemedicine Network does not obligate your hospital to send patients to Providence. If a network hospital wishes to transfer a patient to Providence, then the consulting physician will guide Providence Transfer Center to arrange bed placement, transportation and guest services. Providence Transfer Center can be reached 24 hours a day at 888-777-9599.

If we join Providence Telemedicine Network are we obligated to use the service?
The network hospital physicians and staff may choose to use the telemedicine system whenever they deem it necessary.

What if our hospital’s emergency physician disagrees with the telemedicine consultant?
The final decision for the patient’s care always belongs to the bedside physician. There is no obligation for the network hospital to follow the recommendations of the consulting physician.

Are there liabilities associated with Providence Telemedicine Network?
The liabilities are the same as if the consultation were performed in person.