Patient voice helps Providence Medical Group deliver care

Providence Medical Group has been holding important meetings with outside consultants for the last year, but these aren’t highly paid consultants. These consultants are actual patients and family members who volunteer their time to help PMG develop a patient and family centered care experience that makes a difference. They are members of the Providence Medical Group Patient and Family Advisory Council. Participation means sharing their own experiences and opinions about their medical care. By reviewing patient communications, clinic policies and procedures, education materials and websites, they are shaping the way Providence Medical Group delivers care and information to its patients.

“We represent real life experience,” says Jim Hutchins, a PMG patient and a council member. “I want to contribute to Providence’s work to create a medical home and the Providence goals to know their patients, care for them, and ease their way.”

Angela Mitchell, who works for PMG and leads the patient- and family-centered care program, has been impressed with the council’s achievements. “I am constantly being asked to enlist council members' involvement in our projects and programs," she says. "The members are great at sharing their experiences, insights and opinions about what works well and what needs improvement.”

Margie Turner joined the council because she wanted everyone to have the same good experiences she has had. “I really became excited about having a voice in on how health care should be delivered,” she says. “I am just an ordinary patient, but this council is allowing me to make a difference.”

Ben LeBlanc, M.D., Providence Medical Group chief medical officer for ambulatory quality, agrees with that idea. “The advisory council is making accomplishing amazing things,” he says. “All of our providers need to be exposed to what the council is telling us, because it is transforming how we think about the care we provide.”

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Would you like to contribute to the conversation? If you are a patient of PMG, we would like to hear from you. Here are a few ways to engage:

If you receive a patient survey after an appointment, please send it in. We do track and monitor responses.

Providence Medical Group solicits feedback from patients through an online patient panel. The panel members provide their input by taking online surveys about a variety of topics from the comfort of their homes. If you would like to join the online survey panel, please email ORPMGMarketing@providence.org

To learn more about the Patient and Family Advisory Council, please contact Angela Mitchell, Angela.Mitchell@providence.org.