Providence Medical Group Patient and Family Advisory Program Volunteer
Providence Medical Group is dedicated to building genuine partnerships with our patients and their families. We collaborate with fourteen Patient and Family Advisory Councils and over 11,000 online patient advisors. Our advisors represent the patient and family voice and are essential allies in patient-centered care, quality improvement, safety and healthcare transformation.
How do we engage our patient and family advisors?
- Patient and Family Advisory Councils: Partnership between Providence Medical Group leadership, medical providers, staff, and patients and families at monthly meetings where there are discussions how Providence can continue to make our programs and policies patient-centered
- On-line Advisors: Are available through email and respond to questions in their designated healthcare interest area
- Patient Education Review: While maintaining health literacy best practices, our patient education materials and programs are reviewed by our advisors
- Participation on Committees: The patient and family perspective is shared at our Providence Medical Group steering committee meetings
Patient and Family Advisory Council accomplishments
- After-visit summary: These reports provide patients and families with relevant information and an instruction for their visit but Chief Medical Officer, Benjamin LeBlanc was told by several advisory council members that they had never received an after-visit summary. The discovery prompted him to follow up with the clinics and reinforce their importance. Additionally, the council has made a number of recommendations and created educational videos and posters that have helped increase usage of the reports.
- Patient-centered medical home: Patient and Family Advisors were part of health care redesign meetings which helped inform how we can communicate our new team based healthcare model to our patients. Our advisors also created the patient-centered medical home video which can be viewed here:
- Ongoing review of patient education materials: This feedback helps Providence Medical Group make educational materials, including posters and handouts, easily understood and appropriate for our patients.
- Improvement of patient education classes: Patient and Family Advisors help to standardize patient education courses including Living Well with Chronic Disease, Diabetes and Pain Education.
Leadership praises the advisory councils
“The advisory council is making amazing accomplishments. We need to have all our providers exposed to what they’re telling us, because it’s transforming how we think about the care we provide.”
– Benjamin LeBlanc, M.D., chief medical officer, Providence Medical Group
“When we hear that a policy or signage isn’t working for patients, we need to be willing to change it. With our support, the council has really taken ownership of the after-visit summary report, and is championing it with physicians and patients. I encourage all clinical areas at Providence to listen to the voice of their patients and customers, because it will improve care and raise patient satisfaction.”
– Cindy Klug, director of education, Providence Medical Group
To volunteer to be a Patient and Family Advisor, you must:
- Be a Providence Medical Group patient at one of our clinics, or a family member of a patient
- Have the willingness to share your perspective
- Be open to various points of view
- Be an effective communicator and be able to cooperate with individuals whose backgrounds and experiences may be different from your own
- Maintain confidentiality of patient and organizational sensitive information
- Be able to volunteer 2-4 hours a month
If you are interested in volunteering with Providence Medical Group Patient and Family Advisory Program, please contact us.