Important security and protection notification

December 21, 2016

Privacy information update

Between Oct. 25, 2016 and Oct. 28, 2016, an unauthorized individual accessed the paging system used by Providence and several other health care organizations, public safety departments and businesses. This unauthorized individual then posted information from the pages on their website, where each page remained for a very limited time (a couple of minutes at most) before it was removed from the site and was not retrievable. 

The pages are urgent and brief. They typically consist of minimum necessary information concerning patient care. At this time, we have no reason to believe, or any evidence, that there has been any use or attempted use of the information posted in this incident. 

The information could have included such items as demographic information (name, date of birth, and room number), and may have limited clinical information (which could include medication, symptoms, medical record numbers, procedures, or diagnosis.) Social Security numbers, insurance and financial information were not included in the information.

Providence takes protecting personal information very seriously and we have started to investigate more secure methods of paging within our system. These types of paging systems have long been a standard for critical communications due to the reliability of the technology. 

Patients affected are being notified by mail. If you received a letter and have questions, please contact ID Experts, the company assisting Providence in this matter, at 1-800-939-4170. The line will be open between 6 a.m. and 5 p.m., Monday through Friday.