Patient rights and responsibilities

Providence Health & Services continues a caring tradition that began more than 150 years ago. Each of our employees strives to uphold the Mission and core values cherished by the first Sisters of Providence.

It is important for you to understand your rights and responsibilities. If you have any questions, please talk with your physician, nurse or care manager.

As a patient, you have the right to:

  1. Receive compassionate, respectful care in a safe setting.
  2. Be well informed about your condition, possible treatments and the likely outcomes of these treatments.
  3. Have a family member or chosen representative and your doctor notified promptly of your admission to the hospital.
  4. Participate in developing and implementing a plan for your care.
  5. Have your pain assessed and treated effectively.
  6. Accept or refuse a treatment, as permitted by law.
  7. Choose whether to participate in research efforts.
  8. Prepare an advance directive and be informed of Providence’s ability to implement it.
  9. Be shown consideration for your personal privacy.
  10. Review your medical records and have the information explained to you.
  11. Know that your personal and medical information will be treated as confidential.
  12. Participate in discussion of ethical issues that may arise during your treatment.
  13. Be free from restraint, unless it is necessary for safety reasons.
  14. An Interpreter for you and/or your companion free of charge if you are not comfortable communicating in English, if you have a hearing impairment, or if you require other auxiliary aids or services. If you decline the use of an interpreter, Providence may have one present for your provider to ensure accuracy during medical discussions.
  15. Receive support from spiritual care staff if you wish.
  16. Receive visitors of your choosing, with the understanding that visitation may be limited in specific hospital areas and to maintain the best care.
  17. Express concerns to your caregivers or to nursing management. In most cases, this communication will resolve concerns quickly and effectively.
  18. File a grievance and be informed of how to do so.
  19. Receive a bill that you can reasonably expect to understand.
  20. Be informed about how to apply for financial assistance to help with your medical bills.

As a patient, you have the responsibility to:

  1. Provide accurate and complete information about your health problems and medical history.
  2. Ask questions when you do not understand information or instructions.
  3. Tell your caregivers if you have any concerns about your care.
  4. Tell your caregivers if you have any pain.
  5. Let your doctor know if you believe you cannot follow through with your treatment.
  6. Recognize that refusing treatment or instructions may do harm to your health.
  7. Be considerate, along with your visitors, of care providers, staff members and other patients.
  8. Provide insurance information and, when necessary, make arrangements for paying your bills.
  9. Inform staff of any financial hardship so you can receive information about financial assistance.
  10. Recognize the effect that your lifestyle has on your health.
  11. Leave your personal items at home: wallet, purse, cash, credit card, ID, jewelry (rings, body piercings) or deposit them in the hospital safe.

If you have a complaint about your care…

If you have concerns about quality of care, the patient or a family member may notify the patient’s doctor, nurse, nurse manager or the hospital nursing supervisor immediately. Such communication usually resolves any concerns quickly and effectively.

If the issue is not satisfactorily resolved, a formal grievance may be fi led at the hospital’s quality management department office.

If you have a concern after leaving the hospital, please call Quality Management.

Within 503 area code: 503-962-1275

Outside of 503, toll free: 1-855-360-3463

You may also file a grievance directly with the following agencies for concerns regarding quality of care or premature hospital discharge.

For Medicare patients:

Livanta, LLC
BFCC-QIO Program
9090 Junction Drive
Suite 10
Annapolis Junction, Maryland 20701
Toll free: 1-877-588-1123

For all patients:

Health Care Regulation and Quality Improvement
P.O. Box 14450
Portland, OR 97293
Email: mailbox.hclc@state.or.us

The public may contact The Joint Commission’s Office of Quality and Patient Safety to report any concerns or register complaints about a Joint Commission accredited health care organization. Office of Quality and Patient Safety

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Fax: 1-630-792-5636
Email: patientsafetyreport@jointcommission.org

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