Rights and Responsibilities

As a Providence Hood River Memorial Hospital patient,

You have the right:

  • To access care: Providence provides care to all those in need regardless of race, handicap, national origin, sexual orientation, religion or ability to pay. You have the right to have a family member or representative of your choosing, as well as your personal physician notified promptly of your admission to the hospital.
  • To respect and dignity: You have the right to be treated with consideration and respect for your psychosocial, spiritual and cultural individuality.
  • To participate in health care decisions: You have the right to actively participate in decisions regarding your care. If you desire, your family or significant other may participate in decisions about your care. You have the right to be involved in the resolution of dilemmas about your care. You may request an Ethics Consultation by notifying the Nursing Supervisor on duty.
  • To write an advance directive or "living will": You may choose to sign a document called an Advance Directive or "Living Will" or you may choose some other way to let us know your wished about future care.
  • To informed consent: You have the right to be fully informed by your doctor of your diagnosis, treatment and prognosis so that you can make informed decisions regarding your care (except in the case of an emergency).
  • To privacy and confidentiality: Your privacy will be respected. Your care and treatment are confidential. You may have access to information contained in your medical records within a reasonable period of time (except as restricted by law), and to have the information explained by qualified professionals.
  • To a safe environment: You have the right to receive care in a safe setting, and to be free from any forms of abuse or harassment. Hospital staff will not use restraints unless they become necessary to protect you or others from immediate harm. Restraints are applied only when other less restrictive measures have not worked.
  • To communication about your care: As a patient you are encouraged to learn and ask questions about the treatment you are receiving. If necessary, hospital staff will obtain an interpreter or provide other methods and means in order for you to understand fully the care being given or proposed.
  • To refuse care: You may refuse treatment or services. You have the right to discharge yourself from the hospital, even against medical advice.
  • To adequate pain control: You will be provided adequate pain control, through an interdisciplinary, holistic approach based on our belief that pain is what the patient says it is.
  • To continuity of care: You will be informed of any health care requirements to be continued after discharge. If you need financial counseling or assistance to understand your health care insurance coverage, please ask and you will be referred to a PHRMH billing service representative or a customer service representative for your health care plan.
  • To file a grievance: If you have not been able to resolve any concerns regarding your care with your immediate caregiver or his/her supervisor, we encourage you notify the Quality Management Office in writing or call (541) 387-6414. You may also register a complaint at any time by calling or writing the Oregon State Department of Health.

You have the responsibility:

  • To be as accurate and complete as possible when providing medical history and treatment information.
  • To provide written medical advance directives to the medical center, your physician and your family, if you have them.
  • To participate in decisions concerning your health care.
  • To consider your physician’s advice regarding your health care needs.
  • To inform your physician or nurse if you have questions or concerns regarding your treatment.
  • To discuss pain expectations and relief options with caregivers, and assist in the measuring and reporting of pain.
  • To abide by Providence Hood River Memorial Hospital policies.
  • To be considerate of Providence Hood River Memorial Hospital employees and other patients and their privacy.
  • To examine your bill and ask questions regarding charges or methods of payment.
  • To be responsible for providing appropriate information for insurance claims, and, when necessary, for working with medical center employees to make payment arrangements.