Patient rights and responsibilities

Providence Health & Services continues a caring tradition that began more than 150 years ago. Each of our employees strives to uphold the Mission and core values cherished by the first Sisters of Providence.

It is important for you to understand your rights and responsibilities. If you have any questions, please talk with your physician, nurse or care manager.

Your Rights
You have the right to: 
  • Receive compassionate, respectful care.       
  • Be well informed about your illness or injury, possible treatments, and the likely outcome of these treatments. Your physician has a responsibility to discuss this information with you or your chosen representative.       
  • Have a family member (or representative of your choice) and your physician notified promptly of your admission to the hospital.       
  • Participate in the development and implementation of your plan of care.       
  • Know the name and role of each person who assists in your care.       
  • Accept or refuse any treatment, as permitted by law. If you refuse a recommended treatment, you have the right to receive all other needed and available care.       
  • Formulate advance directives, and have the hospital staff and others who provide care in the hospital comply with these directives.       
  • Receive care in a safe setting, free from abuse or harassment.       
  • Be shown consideration for your personal privacy. The hospital, your physician and others caring for you will protect your privacy as much as possible.   
  • Review your medical records and have the information explained to you.   
  • Know that your medical records will remain confidential and will be released only with your written permission or if the law specifically requires or permits reporting. When we release records to others (such as insurance companies), we remind them that the records are to be kept confidential. Know if the hospital has outside relationships that may influence your treatment and care. Such relationships may be with educational institutions, health care providers or insurers.      
  • Choose whether to participate in research efforts, which may affect your care. If you choose not to participate, you will receive the most effective care the hospital otherwise provides.       
  • Be told of reasonable alternatives for your care when acute inpatient hospital care is no longer appropriate.     
  • Be informed about hospital rules that affect you and your treatment.      
  • Receive a bill that you can reasonably expect to understand.       
  • Participate in the discussion of ethical issues that may arise during your treatment.      
  • Know about hospital resources (such as care team-patient conferences) that can answer your questions and help you solve problems regarding your illness, treatment choice or hospital stay.       
  • Be free from any form of restraint, whether physical or pharmaceutical, that is not medically indicated.     
  • Have an interpreter if you are not comfortable communicating in English or if you are hearing-impaired.       
  • Voice any concerns to caregivers or nursing management. In most cases this communication will resolve concerns quickly and effectively.       
  • File a grievance and be informed of how to do so. (Please see the back of this brochure for details about filing a grievance.)       
  • Receive support from care management staff and pastoral care staff during your hospital stay.       
  • Receive effective pain management.

Your Responsibilities
You have the responsibility to:

  • Provide honest information about your health. This includes past illnesses, hospital stays and use of medications.       
  • Ask questions when you do not understand information or instructions.       
  • Tell your physician if you believe you cannot follow through with your treatment.       
  • Be considerate, along with your visitors, toward care providers, other staff members and other patients.       
  • Provide insurance information and, when necessary, make arrangements for paying your bills.       
  • Recognize the effect that your lifestyle has on your health. Your daily choices do affect your long-term health.

Adapted from guidelines of the American Hospital Association and the Joint Commission on Accreditation of Healthcare Organizations.

Filing a Grievance
If you have any concerns about your care, we encourage you to notify your caregivers, the nurse manager or the hospital nursing supervisor right away. This communication usually will resolve your concern quickly and effectively. If you wish to file a grievance, you can do this in either or both of the following ways:

  • Contact the Quality Management staff at the hospital where you are receiving care:

Providence Hood River Memorial Hospital – ext. 76414 or 541-387-6414
Providence Medford Medical Center – ext. 25320 or 541-732-5320
Providence Milwaukie Hospital - ext. 38301 or 503-513-8301
Providence Newberg Hospital – ext. 71746 or 503-537-1746
Providence Portland Medical Center - ext. 56126 or 503-215-6126
Providence Seaside Hospital – ext. 77761 or 503-717-7761 
Providence St. Vincent Medical Center - ext. 62243 or 503-216-2243

  • File a grievance directly with either of these agencies regarding quality-of-care issues or concerns about premature discharge:

 
Health Care Licensure and Certification Section
Oregon Health Division
P.O. Box 14450
Portland, Oregon 97293-0450
503-731-4013

OMPRO (Oregon Medical Professional Review Organization)
2020 SW Fourth Avenue, Suite 520
Portland, Oregon 97201-4960
503-279-0100